Clay Tree Society for People with Developmental Disabilities
2009 Information Management System and Performance Improvement Plan
The information management system is designed to be responsive to the needs of program participants, as well as provide valuable management information. The information Management and Performance Improvement Plan is a decision making tool to help Clay Tree Society make improvements that will address individual needs.
The information provided is based on data collected from March 2009 to February 2010, identifying one service area consisting of the following programs: Arbutus, Concepts, Visions, Bridges, Ventrues and Estevan Centre.
The effectiveness measure was that to increase the frequency of success in meeting personal goal statements as identified in Person-Centered Plans. The expected goal was that 75% of participants would successfully achieve at least one goal identified in their Person-Centered-Plan. The actual result was 76%.
The efficiency measure was to increase participant inclusion in community activities. The expected goal was that each person served would participate in a community-based activity at least 55% of total days in attendance. The actual result was 62%.
The satisfaction measure for participants was to maximize satisfaction with services provided by Clay Tree Society. The expected goal was 95% satisfaction. The actual result was 93%.
The satisfaction measure for stakeholders was to maintain family, home sharer, community and CLBC satisfaction with services. The expected goal was 90% satisfaction. The actual result was 96%.
The satisfaction measure for employees was to maximize staff satisfaction. The expected goal was 85% satisfaction. The actual result was 95%.
