Clay Tree Society for People with Developmental Disabilities
2008 Information Management System and Performance Improvement Plan
HIGHLIGHTS
Each year Clay Tree Society seeks input from stakeholders and assesses data as part of our annual Information Management System. The results assist us to monitor and make improvements to service delivery within our society.
Effectiveness Measure
Increase frequency of success for participants to meet individual goal statements as identified in Person Centered Plans.
The expected goal was that 85% of individuals would successfully achieve at least one goal as identified in their Person Centered Plan.
The actual goal was 87% success.
Efficiency Measure
Increase individual participation in community based activities.
The expected goal was that participants would participate in community based activities a minimum of 55% of total days in attendance.
The actual goal was 53%.
Service Access
The expected goal was than less than 5% of individuals would indicate barriers to service access.
The actual goal was 0%. There were several comments made regarding the Handidart service taking too long and being unreliable, which is out of Clay Tree’s hands.
Participant Satisfaction Survey Results
Of the 69 surveys sent out, 58 participants responded. 100% of participants were satisfied with their day program. 98% of participants were satisfied with the community inclusion activities they attend. 98% feel safe in their program and stated that staff keep them informed about their rights and responsibilities.
Stakeholder Satisfaction Survey Results
Of the 82 surveys sent out, 40 were returned. 98% of stakeholders indicated that they were satisfied with the services provided by Clay Tree Society.
Employee Satisfaction Survey Results
Of the 24 employee surveys sent out, 18 were returned. 100% of respondents were satisfied with their job, while 95% felt valued within the organization. 100% felt that Clay Tree advocates for and empowers the rights of individuals served.
